Privacy policy
Privacy Policy – Super Dog Training Academy
Effective date: 22nd May 2025
I take your privacy seriously—and I treat your information with the same care I give your dog.
Who I Am
I’m Fiona McLoughlin, the owner of Super Dog Training Academy, based in North East Edinburgh. This policy explains how I collect, use and protect your personal data, in line with the General Data Protection Regulation (GDPR).
Data Controller:
Fiona McLoughlin T/A Super Dog Training Academy
27/27 Brunswick Road, Edinburgh, EH7 5GX
info@superdogtrainingacademy.com
+44 7912 491 679
www.superdogtrainingacademy.com
What I Collect
To run my services smoothly and responsibly, I may collect:
Your name, phone number, address, and email
Your pet’s name, breed, health notes, and behavioural info
Emergency contact and vet details
Messages via email, social media, WhatsApp or my website
Photos of your pet (with your consent)
Booking and invoice information
I don’t collect or store any sensitive personal data like health records or payment details beyond what’s needed for invoicing.
How Your Information Is Stored
Your information is stored securely using:
Encrypted, password-protected cloud storage (Sync.com)
A secure, password-protected laptop and phone
Locked storage for any paper forms (shredded once scanned)
Only I have access to your data. It stays strictly between us.
Where It Comes From
I may collect your info from:
The contact form on my secure website
Direct messages (email, Instagram, Facebook, WhatsApp, text)
Client registration forms
Social media (e.g. if you tag or message me)
My website uses cookies. You’ll be notified when you visit, and you can manage these in your browser settings.
Cookies
My website uses cookies to help it function properly, improve your browsing experience, and understand how people use it.
When you visit, you’ll see a cookie consent banner that lets you choose what you're comfortable with. You can also manage or disable cookies in your browser settings at any time.
I don’t use cookies to collect any personal information without your knowledge or consent.
Why I Use Your Data
I only use your information for purposes related to providing safe, reliable care for your pet. That includes:
Booking and managing services
Contacting you during your pet’s care
Sending invoices and service reminders
Providing updates and photos (with your permission)
Meeting legal, tax, and insurance obligations
Legal basis for using your data:
To provide services: Contract
To share pet updates or photos: Consent
To meet legal obligations (like taxes): Legal obligation
I’ll never sell or share your information with third parties for marketing purposes. Ever.
How Long I Keep It
Invoices: 5 years (as required by HMRC)
Client records: While you’re an active client, or until you ask me to delete them
Pet photos: Until you ask me to remove them
If you haven’t booked a service in over 12 months, I’ll delete your records unless you’ve asked me to keep them on file.
Your Rights
You have the right to:
See the personal data I hold about you
Correct anything that’s inaccurate
Request deletion of your data
Withdraw consent at any time
Complain to the Information Commissioner’s Office (ICO) – ico.org.uk
If you’d like to exercise any of these rights, just send me a message or email. I’ll respond within 7 days.
Pet Photos on Social Media
I sometimes share photos of the lovely dogs and cats I care for—but only ever with your permission. ID tags are blurred out, and if you ever change your mind, I’ll remove the image straight away. Just ask.
What Happens If There’s a Breach
In the unlikely event of a data breach (on my end or via a third-party tool), I’ll notify you immediately and take action to limit the impact and secure your information.
Tools I Use
I only use trusted, GDPR-compliant services to help run my business, including:
Google Workspace (email)
Sync.com (secure cloud storage)
Facebook & Instagram (social media)
Hostinger (website hosting)
FreeAgent (invoicing and bookkeeping)
For more information about how these providers handle your data, you can view their privacy policies here:
Updates to This Policy
I review this policy once a year or sooner if anything changes. I’ll update it here and let you know if it affects you directly.
Got questions? I’m always happy to talk through any part of this policy—just send me a message.