PRIVACY POLICY effective from 17th May 2018
General Data Protection Regulations (GDPR)
​In light of the new GDPR changes we have updated our privacy policy. The essence of our policy hasn’t changed, we have always treated your data as strictly confidential, however, we have made the policy a little more explicit so you are clear on how we handle, store and protect your personal information.
Contact Details For The Data Controller
Super Dog Training Academy (SDTA) will be what’s known as the ‘Controller’ of the personal data you provide to us. Our contact details are:
Name of Data Controller:
Fiona McLoughlin T/A Super Dog Training Academy
Address:
27/27 Brunswick Road
Edinburgh, EH7 5GX
Phone:
+447912491679
Email:
info@superdogtrainingacademy.com
Website:
www.superdogtrainingacademy.com
What Data Does SDTA Collect?
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Any data submitted by someone via the contact form at www.superdogtrainingacademy.com. This information is emailed to Fiona@superdogtrainingacademy.com and is automatically downloaded. The mail software used for this purpose is password protected. www.superdogtrainingacademy.com is a McAfee Secure Trusted Site and has a SSL Certificate which means your privacy and data are never at risk. The website uses Cookies which you will be informed of when you visit the site. Details of these Cookies and how to disable some of them can be found on the website.
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Any data submitted via the SDTA Facebook Page (including Facebook’s messaging service), Instagram and Twitter; the accounts are all password protected and administered only by SDTA.
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Any information provided by the client when they complete the Registration Forms (name, address, email, phone number, emergency contact details, pet details, vet details)
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Any information sent to the SDTA email accounts.
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Any information sent via text message / WhatsApp to any telephone number operated by SDTA.
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We do not collect or store any sensitive data.
Why Does SDTA Need Your Data?
SDTA only store the data we need to provide you with the service you have requested. No 3rd parties have access to your personal data unless the law allows them to do so.
We will use the details you provide for the following:
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To carry out the requested service
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To confirm / arrange future bookings or arrangements (key collection / Holiday notice etc)
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To send invoices
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To update you on your pets while we are caring for them (Email/Facebook/WhatsApp/Text Message)
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With your approval we will upload photos of your pet onto the SDTA Social Media pages. You can contact us if you decide you do not want your pet to be featured. Any visible information on ID tags will be blurred to protect you and your pet.
How Does SDTA Store Your Data?
All data is stored both in an encrypted file on a password protected laptop (which is securely stored at the above address) and on a secure end-to-end encrypted storage cloud (Sync.com) This means that only people who have the password can view the files. Unlike some clouds, the staff at sync.com cannot access or read any of the files stored in SDTA’s account. Only SDTA can access and read these files.
Any paper documents are securely stored at the above address until they are scanned and then shredded.
Any mobile device operated by SDTA only store the minimum information needed in the address book. All mobile phones are password protected.
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How Long Do SDTA Keep Your Data?
We are required under UK tax law to keep sales invoices for a minimum of 5 years. The invoices contain your basic personal data (name & address). After this time the invoices will be deleted from our systems.
We keep completed registration forms until the client informs us that our services are no longer needed. At this time all completed registration forms and related data are deleted from our systems. We also delete data from any client who hasn’t used our services in the last year (unless the client explicitly informs us to keep their details on file)
Access To Your Personal Information
If you wish to know what personal data of yours is held by SDTA, you can submit a request via any means to SDTA. You will receive any information we hold within one calendar week.
Deletion Of Personal Data – The ‘Right To Be Forgotten’
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent, however we will still be required to hold your information under contractual obligations if you have used our services and we have invoiced you, this information will be held for five years.
If personal data is no longer necessary to the purpose for which it is intended, it will be deleted. If a client/prospective client wishes for personal data to be deleted, they can do so by written request (via any means). They will receive confirmation of such within one calendar week.
Data Breach
SDTA will inform you straight away if there is any form of data breach. This includes a data breach from SDTA’s own files or a data breach from any of the companies we use to run our business (A list of all the companies we use can be found below)
Enquiries
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated info@superdogtrainingacademy.com
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/
Compliance of online software Privacy Statements
Privacy Policy for Microsoft
Policy for Website Provider
Privacy Policy for Facebook
Privacy Policy for Instagram
Privacy Policy for Twitter